Refund policy
At UniquityOne.com, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition you received it
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Be unused, unworn, and unwashed
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Have all original packaging and tags (if applicable)
Items that do not meet these conditions may not be accepted for return.
No Exchanges
We do not offer exchanges at this time.
If you would like a different item, color, or size, please return your original item and place a new order separately.
Return Process
To start a return, contact us at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your return request is approved, we will provide instructions on how and where to send your item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
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If approved, your refund will be processed to your original payment method.
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Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
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Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@uniquityone.com so we can resolve the issue quickly.